Terms of Business
SJM (Shafraz Jeal Marketing) is a digital consultancy specialising in bespoke digital solutions.
Engagement & Services
We focus on strategy-driven execution, integrating state-of-the-art technology with refined aesthetics to elevate digital presence and enhance business performance.
All services provided are outlined in an agreed quotation prior to commencement.
This quotation will detail the scope of work, deliverables, and any applicable timeframes. Any additional work requested that extends beyond the initial agreement will be charged separately and requires prior approval from both parties.
Payment Terms
To ensure clarity and structure in all engagements, SJM operates with a transparent payment framework. A deposit of 50% is required before any work commences, securing development time, planning, and project execution. The remaining 50% is due upon completion of the project and prior to website launch. For long-term projects exceeding six months, structured monthly installment plans may be arranged upon mutual agreement. Enterprise clients are expected to adhere to the 50% upfront payment model.
Failure to adhere to payment schedules may result in work delays, suspension of services, and, where necessary, the implementation of late fees, interest charges, and formal debt recovery procedures. SJM reserves the right to withhold final deliverables until full payment is received.
Revisions & Approvals
SJM is committed to delivering projects that align seamlessly with the client’s vision. Each project includes up to three rounds of revisions within the agreed scope. Additional revisions beyond this limit will be chargeable at an agreed rate. Internal quality assurance testing is conducted before presenting the final deliverable for client review. Once satisfied, the client must provide final approval before deployment.
Hosting & Security
Hosting Services
SJM offers secure, high-performance hosting solutions through Cloudflare, ensuring optimal website speed and reliability. If a domain is purchased through SJM, email setup via the domain registrar will be included as part of the service. Clients who choose to manage their own hosting must ensure compatibility with the technical requirements provided by SJM. Hosting services are billed separately and require annual renewal unless otherwise agreed.
Security & Data Protection
SJM is committed to delivering projects that align seamlessly with the client’s vision. Each project includes up to three rounds of revisions within the agreed scope. Additional revisions beyond this limit will be chargeable at an agreed rate. Internal quality assurance testing is conducted before presenting the final deliverable for client review. Once satisfied, the client must provide final approval before deployment.
Data Protection & Compliance
SJM adheres to strict data protection policies in full compliance with UK regulations. All client data is securely stored within HubSpot CRM, ensuring confidentiality and structured data management. SJM does not share, sell, or disclose client data to unauthorised third parties.
Clients are responsible for ensuring that any data shared with SJM complies with applicable data protection laws. In cases where additional security measures or compliance requirements are necessary, these must be communicated in advance and may be subject to additional service fees.
Ongoing Digital management
Services & Support
For businesses seeking continuous digital strategy, optimization, and growth support, SJM provides bespoke digital management plans tailored to the size, scale, and integrations required. These ongoing services ensure sustained online performance and refinement, covering:
Website maintenance and security updates
SEO and content strategy for long-term visibility
Paid media management and performance tracking
Automation and CRM enhancements
Full-scale digital strategy and consulting
Each plan is customized to fit the specific needs of your business. Clients enrolled in digital management plans must provide 30 days’ written notice for cancellations, with no refunds for unused portions of prepaid agreements.
Liability & Indemnification
SJM is not liable for indirect or consequential business losses, third-party service failures, or cybersecurity incidents beyond its control. Clients are fully responsible for the content they publish on their websites and must ensure compliance with all relevant intellectual property and regulatory requirements.
By engaging with SJM, the client agrees to indemnify and hold SJM harmless against any claims, legal proceedings, or financial losses arising from website content, user activities, or data processing issues. This includes but is not limited to copyright infringement claims, data breaches, or regulatory non-compliance caused by the client’s actions.
Governing Law & Dispute Resolution
These Terms of Business are governed under UK law. In the event of any dispute, both parties agree to first seek resolution through direct negotiation. If a resolution cannot be reached, the matter will be referred to arbitration or pursued through legal proceedings in accordance with UK jurisdiction.
Clients acknowledge that any legal claims or disputes arising from these terms must be filed within the UK legal system. No liability is assumed by SJM for any jurisdiction outside of the United Kingdom.
Authorship & Branding
SJM reserves the right to include a discreet “Designed by SJM” credit within the footer of all developed websites. This authorship credit serves as recognition for the work completed and may only be removed with prior written agreement. SJM reserves the right to modify or remove this credit at its discretion where necessary.
Final Provisions
This document serves as the governing agreement between SJM and its clients, ensuring clarity, professionalism, and structured collaboration. By engaging with SJM’s services, the client acknowledges and agrees to the terms outlined above.
For further inquiries, clarification, or bespoke service discussions, clients are encouraged to contact SJM directly.